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Frequently Asked Questions

What is AirportAndGo?

AirportAndGo is the company of choice for those who like to travel in style. We provide airport transfers as well as bookings for corporate events, VIP transport  and private transit.

About booking your premium chauffeured car

Our Booking process is designed to be as user-friendly as possible and only takes about 30 seconds to fill out. All you have to do is enter the essential information like your starting location, destination and the date and time of travel, and leave the rest to us. You can book as far in advance as you’d like. This just gives us more time to find you the very best car and driver.

Time to confirm a reservation

After you’ve completed the booking form, we’ll need up to 24 hours to confirm your reservation. Which means that we cannot take any bookings within 24 hours of the desired pick-up time. After all, you can’t rush a premium service.

Payment of booking

When you have found the right limousine transport solution for your journey you will be requested to type in credit card info as well as personal details. We accept all major credit and debit cards and Paypal. Payment of your booking will be drawn from your card when we by email and sms/text confirm your booking. Should we, contrary to expectations, not be able to meet your booking demand your credit card payment will be cancelled. All prices are including VAT.

How will I know that my reservation has been confirmed?

We know that travel arrangements can be tiresome. So we do what we can to take the weight off your shoulders. Once we’ve arranged your transfer, we’ll send you a confirmation email and sms/text, putting your mind at ease wherever you are. Finally, you will receive a confirmation my email 24 hours after you have booked your journey at our homepage.

How can I get in touch with you?

You can contact us by e-mail 24 hours a day via our contact us page. We’ll do our best to answer any questions you have as quickly as possible. Our office is open from 8.00 AM to 6.00 PM CET time on week days.

Our types of vehicles

Only the best vehicles are good enough for our clients. We exclusively use top-end brands like Mercedes, BMW and Jaguar and provide limousines, sedans and luxury minibuses.

Free internet in the vehicles

Many of our exclusive limousines have free wireless internet access in the car. USB connections for charging mobile phones are also offered in many of our cars as standard. Look for the WiFi and USB logo on the car’s profile to see if it offers this service.

Environmentally friendly cars

AirportAndGo.com offers environmentally friendly cars with low (Co2) carbon emissions at no extra cost. Look for the Co2 logo to chose this kind of car.

How will I recognise my driver?

Your private chauffeur will be waiting for you in a pre-arranged location holding a sign with the contact info on that you have typed in your booking. If it is airport pickup your private chauffeur will pick you up at the airport arrival area with a sign with your contact info on.  We like to keep it simple.

Can children and animals travel?

Whilst children are welcome to travel in any of our vehicles, child safety seats must be provided by you. In the event that a child safety seat is not available, the driver will be unable to allow the child to travel. Please ensure that your child safety seat meets the regulations of the country in which you are traveling.

What countries do you operate in?

Our limousine service is constantly growing. We began in Denmark and then expanded to the rest of Scandinavia. The easiest way to see if we run services in your desired country is to look at the drop-down list on the booking form found on the homepage.

Credit card security

All online payment by credit and debit card are made direct on the AirportAndGo.com (Indigo Cell. Ltd.). Though our online payment partner E-pay AirportAndGo.com uses the highest standard of secure and encrypted payment method with SSL, CVV2/CVC2 and 3D secure verification.

Privacy policy

Privacy on the internet. AirportAndGo understands and respects the privacy of its online visitors. AirportAndGo will not share personally identifiable information on customers with third parties unless this is necessary to process a transaction. Neither will AirportAndGo sell such information to any third parties unless the customer voluntarily and knowingly accepts this.

Se our Private Policy here

See our terms and conditions here